Privacy Policy
How we collect, use, and protect your information
Introduction
At Ryxex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
This policy was last updated on October 24, 2025.
Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information
- Contact details (name, email address, phone number, postal address)
- Device information (make, model, serial number, IMEI)
- Payment information (credit card details, billing address)
- Repair service history and preferences
- Communications with our team
Technical Information
- IP address and browser type
- Device information and identifiers
- Pages visited and interaction with our website
- Geographic location (city and country level)
- Referring website or source
How We Collect Information
We collect information through direct and indirect methods:
Direct Collection
- When you create an account on our website
- During the booking of repair services
- When you submit your device for repair
- Through communications with our customer service team
- When you subscribe to our newsletter or marketing communications
- Through customer feedback and surveys
Indirect Collection
- Through cookies and tracking technologies
- From third-party service providers
- Through analytics tools that monitor website usage
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our repair services
- Processing transactions and payments
- Managing customer accounts and repair history
- Communicating with you about your repair status and updates
- Sending service-related notifications
- Marketing and promotional communications (with your consent)
- Analyzing website performance and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.
Types of cookies we use:
- Essential cookies: Necessary for the website to function properly
- Analytical/performance cookies: Help us understand how visitors interact with our website
- Functionality cookies: Remember your preferences and settings
- Targeting cookies: Deliver relevant advertisements based on your interests
You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
For more information about our use of cookies, please see our Cookies Policy.
Data Sharing and Disclosure
We may share your information with:
- Service providers: Third parties that help us operate our business and deliver services (payment processors, IT service providers)
- Parts suppliers: When necessary for completing repairs
- Professional advisors: Attorneys, accountants, and consultants
- Regulatory authorities: When required by law or regulation
- Business partners: With your consent, for marketing purposes
We do not sell, rent, or lease your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption of sensitive information
- Secure networks and systems
- Limited access to personal information
- Regular security assessments
- Staff training on data protection
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Legal requirements and warranty obligations
Your Privacy Rights
Under the Australian Privacy Act, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:
12 Harbour Street, Sydney NSW 2000, Australia
Have Questions About Your Data?
Our privacy team is available to address any concerns you may have about your information.